Automated Leave of Absence Email Handling

When a user takes a leave of absence, Identity Panel can automatically determine whether their email account should remain active and whether forwarding rules should be applied—based on the user’s region. This automation ensures consistency with local compliance, business practices, and HR policies across global organizations.

Using region-specific environment settings, Identity Panel evaluates rules tailored to each geographic location. These rules are stored in environment variables and managed through custom functions, which allow administrators to define logic like, “Deactivate mailbox in EU region but leave active in North America.” This ensures the system applies the correct handling without requiring manual oversight.

Forwarding Rules and Account Status

If a region requires forwarding of emails during a leave, Identity Panel can apply or remove forwarding rules automatically using the HyperSync Panel. HyperSync acts as a synchronization engine that manages identity states—including provisioning, deprovisioning, and attribute updates—based on event-driven rules or state changes. For example:

• Forwarding can be directed to a designated backup contact.

• The mailbox can be restricted from login but remain visible for compliance.

• Status updates from HR or identity sources trigger email configuration changes.

These rules are typically configured using criteria policies within Service Panel or Access Panel. This enables a compliant, regionally aware process while reducing administrative errors and response delays.

Business Impact

By automating how email accounts are handled during a leave of absence, organizations reduce risk, maintain operational continuity, and meet regional privacy or access regulations. This approach minimizes manual interventions, supports rapid onboarding/offboarding processes, and helps ensure consistent service delivery across locations.

Bottom Line: Identity Panel intelligently enforces region-specific email handling policies, ensuring compliant and seamless user lifecycle management during absences.