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What covered system or solution is having an issue?
PLEASE SELECT FROM THE FOLLOWING: Incident - adverse business impact (under SLA if in production only); Problem - operational issue requires further investigation; Task - action to be undertaken by SIDM; Question - request for explanation from SIDM.
Current installed version of the software
Platform hosting the software
Environments applicable (select one or more)
IMPORTANT: Urgent - this severity should only be used for incidents causing a widespread business impact in production. High - this severity should be used for less widespread incidents affecting business operations in production.