In many regions, compliance or internal policy requires that changes to a user’s access—such as account activation, deactivation, or entitlement updates—be reviewed and approved by the user's direct manager. The Identity Panel Suite supports this need through an intelligent approval routing system that automatically identifies and contacts the appropriate approver.
How Manager Approvals Work
When a request is made that affects a user's account or access rights, and the region’s configuration calls for managerial oversight, the Identity Panel Suite:
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Uses current HR or directory data to identify the user’s manager
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Automatically routes the request to that manager for review and action
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Tracks the response and updates the system once a decision is made
This process is handled through configured Request Policies, typically managed within Access Panel or Service Panel. These policies define who must approve what type of request, and under what circumstances.
Key Features
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Automated Routing: Managers are automatically identified and notified, with no manual intervention required.
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Flexible Configuration: Policies can be scoped by region, role, or user attributes, ensuring approvals meet regional and organizational requirements.
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Audit Trail: All requests and approvals are logged and available for reporting and compliance audits.
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Fallback Options: If a manager is unavailable, alternate approvers such as delegates or HR representatives can be configured.
By automating manager approvals, the Identity Panel Suite helps organizations meet compliance requirements, reduce administrative overhead, and ensure access changes are reviewed by the right people at the right time.
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