Commercial Terms, Our Policies, and License Terms

Service Level Agreements (SLAs)

• Premium Hosting and Support Services
• Standard SaaS Hosting Service Level Agreement (SLA)
• Service Level Addendum (SLA) - Controlled System
• Service Level Addendum (SLA) - Supported System

Our Policies

• Master Subscription and Service Agreement
• Physical security
• Customer Tiers Qualifications
• Software Maintenance
• SoftwareIDM Access to Content