The services and SLAs available to customers are determined by the end user customer tier. Below, each tier is defined.
Tier 10 Requirements
Annually or Perpetually Licensed
Paid Annual Software Maintenance
Paid Annual SaaS Hosting
Paid Annual SoftwareIDM Operating Support (SOS) on the following components
- Paid coverage on each Panel Service
- Paid coverage on each system or connection
- Paid coverage on each SoftwareIDM application
Tier 1
Paid monthly or annually bundle Subscription Licenses
Paid month-to-month SaaS Hosting
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