Monitoring Compromised Accounts with ITSM Integration

Identity Panel supports direct integration with IT Service Management (ITSM) platforms to enhance incident response and account security. By actively monitoring for incident tickets related to compromised credentials, Identity Panel can identify potential security threats and initiate downstream actions to protect the affected accounts.

How It Works

When an incident is logged in the ITSM system (such as ServiceNow, Jira Service Management, or another supported tool), Identity Panel can automatically evaluate whether the incident pertains to a compromised identity. This is achieved through its powerful rules engine and data aggregation capabilities:

• Real-Time Detection: Identity Panel regularly scans ITSM tickets and cross-references identity-related attributes, such as usernames or employee IDs, to identify matches with known accounts.

• Automated Flagging: When a match is found and determined to be relevant, the associated account is flagged for attention within Identity Panel.

• Workflow Triggers: Once flagged, the account can initiate a series of automated actions using Identity Panel’s workflow engine, such as disabling the account, notifying stakeholders, launching access reviews, or enforcing step-up authentication requirements​.

Use Cases and Business Benefits

This integration enables organizations to:

• Respond Faster to Threats: Automating the correlation between incident tickets and identity data allows for quicker identification and isolation of potentially compromised accounts.

• Strengthen Compliance: By ensuring compromised accounts are handled according to defined policies and procedures, organizations can meet security and audit requirements more effectively.

• Minimize Manual Overhead: Reduces reliance on help desk teams by automating detection and remediation steps, freeing up resources for more strategic initiatives.

Key Features

• Supports integration with common ITSM platforms

• Rule-based identification of compromised credentials

• Automatic triggering of predefined response workflows

• Audit-ready logging of all detection and response activities

By bridging the gap between service management and identity governance, Identity Panel helps organizations maintain a secure, responsive, and compliant identity environment.