Automatically Initiating the Compromised Account Workflow from an ISMS Ticket

The Identity Panel Suite can automatically initiate a compromised account workflow when a qualifying ticket is created in your ISMS (Information Security Management System). This capability helps your organization respond rapidly and consistently to potential identity-related security incidents, reducing time-to-containment and supporting regulatory compliance.

When an ISMS ticket is tagged or categorized as “account compromise,” the system evaluates the ticket against configured criteria. If it meets the defined conditions—such as matching identity attributes, criticality level, or risk tags—the compromised account workflow is triggered without requiring manual intervention.

What the Workflow Does

Once initiated, the compromised account workflow can include:

• Automatically disabling the affected identity across connected systems

• Revoking active entitlements or session tokens

• Initiating secondary verification (MFA) reset procedures

• Notifying IT security teams or compliance officers

• Logging the event for audit and reporting purposes

These steps are powered by the HyperSync Panel’s event-driven behavior and the Service Panel’s form-based logic, allowing for tailored remediation actions based on the nature of the incident​.

Why This Matters

By integrating ISMS incident detection with automated identity workflows, your organization can:

• Improve incident response times

• Reduce manual effort and risk of oversight

• Maintain a verifiable audit trail for compliance

• Ensure consistent enforcement of security policies

This automation is especially useful in environments subject to strict data protection or cybersecurity regulations, supporting both operational resilience and audit readiness.