How HyperSync Panel Handles Email Aliases During Name Changes

When an employee changes their name—due to marriage, divorce, or personal preference—their associated identity data, including email address, must be updated across systems. HyperSync Panel handles this process with care to ensure business continuity and reliable communication.

Automatic Retention of Old Email as Alias

When a name change results in a new email address, HyperSync Panel automatically preserves the previous email address by maintaining it as an alias. This means:

• The new email address becomes the user's primary address.

• The old email address remains active as an alias, so emails sent to the former address still reach the user.

• This behavior is part of HyperSync Panel’s state-based synchronization, which ensures that identity data in connected systems reflects business rules, even when users or administrators attempt manual changes​.

Why This Matters

Maintaining old addresses as aliases eliminates common issues during transitions:

• Avoids lost communication from colleagues, clients, or automated systems still using the old address.

• Reduces IT support requests related to undelivered email or missing contacts.

• Supports compliance with audit and continuity policies, by ensuring historical data and references remain valid.

This feature is especially useful in environments with multiple connected systems, like Active Directory, Microsoft Entra ID (formerly Azure AD), and HR platforms. HyperSync Panel ensures the alias is added consistently across all relevant directories.

Seamless, Policy-Driven Identity Management

HyperSync Panel automates complex identity lifecycle events like name changes through a centralized, rules-based engine. The system ensures consistency, security, and reduced administrative overhead by applying synchronization rules that account for business logic—like retaining email aliases—across all connected identity repositories.

By keeping the old email address as an alias, organizations benefit from uninterrupted operations and improved user experience during identity updates​.