Manual Access Request for Unmapped Roles

When Access Panel encounters a situation where a role is not linked to a predefined entitlement policy or access package, it defaults to a secure, request-based process instead of granting access automatically. This ensures that new or unusual access needs are addressed with appropriate oversight.

How the Process Works

If a user’s new role doesn’t match an existing access policy:

• Manager Notification: The system automatically identifies the user’s manager and sends a notification that manual access needs to be requested.

• Access Request Submission: The manager submits a request detailing:

  • Applications the user needs

  • Security groups the user should join

  • Resources or files required for the role

• Review and Approval: The request follows a defined workflow for approval, ensuring transparency and compliance.

Why Manual Requests Are Important

Manual requests are triggered in scenarios such as:

• A new or custom role is created

• An employee takes on a transitional or one-off assignment

• A business function doesn’t align with standardized access mappings

This approach allows organizations to support flexible role assignments while maintaining strong security and compliance standards.