Integrating Identity Panel with ServiceNow for Seamless IT Service Management

Identity Panel offers built-in capabilities to integrate with ServiceNow, a leading IT service management (ITSM) platform. This integration ensures that identity data and lifecycle events—such as user onboarding, job changes, or account deactivations—are automatically synchronized and reflected in ServiceNow. The result is more consistent service delivery, fewer manual updates, and better alignment between HR, IT, and compliance workflows.

How Integration Works

Identity Panel uses its synchronization engine, HyperSync Panel, to communicate with systems like ServiceNow through APIs or file-based data exchange. Key features include:

• Real-Time Updates: Changes to identity data (e.g., department, title, or access level) are instantly pushed to ServiceNow, helping maintain accurate user records and ticket assignments.

• Automated Ticketing: Events such as user provisioning failures or policy violations can trigger automated ticket creation in ServiceNow for immediate resolution.

• Single Source of Truth: Identity Panel consolidates identity data from multiple sources (e.g., HR, Active Directory, SaaS apps) and synchronizes it with ServiceNow to maintain data consistency across systems.

Benefits to Your Organization

• Improved Service Accuracy: Up-to-date identity information ensures that ServiceNow workflows and approvals are based on the latest user data.

• Reduced Administrative Overhead: Automated data flows eliminate the need for manual updates in ServiceNow, saving time and reducing risk of human error.

• Enhanced Security and Compliance: Accurate, timely user data improves audit readiness and supports compliance with data access and retention policies.

Identity Panel’s integration with ServiceNow strengthens ITSM processes by aligning identity governance with operational workflows, enabling organizations to deliver better, faster, and more secure services.