Automatically Create Termination Tickets in ServiceNow with Identity Panel and Service Panel

The Identity Panel Suite, including Service Panel and HyperSync Panel, supports fully automated offboarding workflows. This ensures that when a user is marked as terminated in a source system—such as an HR platform—their identity is promptly flagged, and access is revoked across all connected systems.

A key feature of this process is the automated creation of a ServiceNow ticket when termination is detected. This ticket contains key identity metadata and a list of affected applications or systems where access should be removed.

How It Works: Real-Time Termination Ticketing

• Continuous Monitoring: Identity Panel continuously ingests identity data from authoritative sources like HR systems, Active Directory, and cloud applications.

• Triggering Deprovisioning: When a user is marked as terminated, a Panel Action is triggered—usually through HyperSync Panel or Service Panel—to begin the deprovisioning sequence.

• Ticket Generation: A ServiceNow integration raises a termination ticket with user metadata (employee ID, department, etc.) and a list of associated systems (e.g., Microsoft 365, Salesforce, internal apps).

• Workflow Control: Service Panel provides an interface for reviewing or modifying these actions before final execution. This enables organizations to introduce manual oversight for high-risk terminations or special handling.

This workflow is fully configurable to meet compliance obligations, organizational risk tolerance, and urgency levels (such as immediate action for involuntary separations).

Key Capabilities and Benefits

• Immediate ServiceNow ticket creation upon termination detection

• Comprehensive visibility into accounts and entitlements requiring deprovisioning

• Optional human approval through Service Panel before account disablement

• Audit trail of all actions, captured in Identity Panel and ServiceNow

• Customizable forms and approvals using Service Panel for tailored processes

This streamlined and customizable approach helps organizations enforce identity governance standards while integrating with IT service management (ITSM) tools to ensure reliable, secure offboarding​​​.