Organizations may occasionally need to enable a previously terminated user account to support legal, compliance, or audit-related investigations. The Identity Panel Suite from SoftwareIDM supports this use case through controlled and auditable manual intervention.
Manual Enablement via Service Panel
Using Service Panel, administrators can temporarily reactivate an account that has been marked as terminated in source systems (such as Active Directory or an HR platform). This is accomplished through a secure, permission-based interface that ensures only authorized personnel can make such changes.
Key capabilities include:
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Attribute editing: Administrators can update the status of an account (e.g., from "terminated" to "active") within a projected silo.
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Time-limited changes: These changes can be configured to be automatically reverted or flagged for review after a set duration.
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Auditable actions: Every manual update is logged, ensuring full traceability for compliance purposes.
Supporting Legal and Compliance Needs
Identity Panel’s design supports legal hold scenarios where historical identity data must be preserved or temporarily reactivated:
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Time Traveler: This feature allows organizations to view and compare an identity’s historical state at any point in time, without reactivating the account.
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Join Editor: Enables manual joins across silos to reconstruct the user’s full identity profile, even post-termination.
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Controlled synchronization: HyperSync Panel ensures that temporary status changes do not propagate unintentionally to downstream systems, unless explicitly configured to do so.
Access to manual enablement features is governed by role-based access control (RBAC), ensuring only approved individuals can initiate such changes.
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