Organizations often need to manually fulfill access review decisions for systems that are not connected to their Identity Governance and Administration (IGA) platform. Identity Panel provides built-in support for initiating and tracking these manual tickets directly within the platform, helping organizations stay compliant and maintain audit readiness.
Ticket Initiation and Status Tracking
For applications or systems that cannot be integrated into the IGA solution, Identity Panel supports manual ticketing workflows through its Service Panel and Access Panel components. When a review decision requires manual fulfillment (such as revoking access in a legacy application), Identity Panel allows a ticket to be created and associated with that decision.
Key capabilities include:
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Manual Ticket Initiation: Review campaigns can be configured to trigger a ticket creation process when an approval or removal decision is made. This ensures no decisions go unfulfilled, even for disconnected systems.
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Status Monitoring: Each ticket includes fields for tracking fulfillment status, assignee, and resolution notes. This allows compliance teams and reviewers to monitor progress and ensure accountability.
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Audit Trail: All tickets are logged and linked to the original review decision, creating a clear and traceable record of manual actions taken.
Integration with the ISMS
Identity Panel integrates seamlessly with your Information Security Management System (ISMS) by storing tickets as first-class objects within its own secure platform. This enables:
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Centralized Reporting: Manual tickets appear in dashboards and reports alongside automated actions, providing a complete view of access review outcomes.
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Policy Enforcement: Organizations can define escalation rules and fulfillment deadlines to support internal policy requirements.
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Historical Records: Ticket data is retained according to configurable data retention policies, supporting long-term compliance and audit needs.
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