Identity Panel supports automated review workflows that include reminder notifications and escalation procedures when a primary reviewer fails to respond within a specified timeframe. These settings help organizations stay on top of time-sensitive access reviews, ensuring compliance with internal controls and external regulations.
Automated Reminders and Escalation Paths
When a review is assigned in Identity Panel (typically through Access Panel's attestation campaigns), the system can be configured to send reminders and escalate the task if there is no action taken. Key features include:
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Reminder Frequency: Administrators can define how many reminders are sent to the original reviewer before escalation.
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Reminder Interval: Each reminder can be scheduled to trigger after a set number of days or hours.
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Escalation Path: If the task is still not completed after the final reminder, Identity Panel can escalate the review to another user or group, such as a manager or compliance officer.
These settings are part of Identity Panel’s Request Policies and Attestation Campaigns, which are designed to automate and manage entitlement certifications and approvals across systems.
Flexible Configuration Options
Identity Panel offers a user-friendly interface to customize reminder and escalation rules based on organizational needs:
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Set unique rules for different campaigns or resource types
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Use message templates for personalized reminders
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Chain escalation recipients using the Recipient Chains feature
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Automatically log each action and reminder for audit purposes
Campaign administrators can preview escalation logic and test reminder intervals before deployment, reducing risk and ensuring the workflow behaves as expected.
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