Panel Provider for Ivanti ITSM

The Panel Provider for Ivanti ITSM allows collecting data and opening tickets in Ivanti IT Service Management.

This Panel Provider allows data from to be scanned into and updated from the Identity Panel suite of applications. It integrates with and leverages the following capabilities of the Identity Panel suite: 

Identity Panel

• Time Traveler: Point-in-time view of current state and past changes to any account across an organization's identity footprint
• History: Every operation performed by Identity Panel is captured for audit and historical reporting purposes
• Reporting: Includes a complete, built-in reporting engine with access to identity, audit, and operational data through customizable prebuilt and fully custom reports.
• Settings Management: Built-in support for version control, change management, and environment configuration
• Operations Tools: Scheduler, workflow engine, health monitoring, and dashboards
• Connectors: Numerous built-in and extensible connectors to ingest data from and write back to directories and applications

Service Panel

• User Friendly UI: Themed and easy to use interface with complete data customization
• Security: Custom security roles with audience-based access allows siloing of access based on roles and relationships like manager, business unit, etc.
• Advanced forms: Built-in form builder with a wide variety of input widgets and data binding options
• Workflow integration: Advanced automation capabilities for account management across any of Identity Panel's connectors 

Access Panel

• Attestation: Allows attestation campaigns with message consolidation, powerful bulk response tools, and innovative risk-based data visualization
• RBAC: Hierarchical role-based access control with customizable role structures
• ABAC: Advanced attribute-based attribute control, allowing dynamic relationships between resource and identity attributes.
• JIT: Just-in-time access elevation for management of privileged resources
• SoD: Advanced and flexible separation-of-duties matrices, supporting exceptions, reporting, enforcement, and prevention
• Access Requests: Design-flexible request and approval models 

Test Panel

• Provisioning: Test Panel has a built-in provisioning engine allowing it to stage data in upstream systems to allow test cases automation by manipulating the directories and data feeds around an IAM/IGA solution.
• History: Keeps a record of executed test cases and results, allowing built-in evidence production for change control reviews
• Rollback: Allows rollback of test case data in upstream sources and downstream targets to reset for subsequent rounds of testing
• Integration: Integrates with tools like Azure Dev Ops to tie testing into overall project management lifecycle 

Bulk Update

Supports bulk updates for account management, data corrections, and rollback.

Licensing

This provider product is licensed as part of the Connect License. Additional licensing may be required from the vendor of the integrated application. 

Licensing Options

Licensing follows your business licensing model with SoftwareIDM. 

Monthly

License month-to-month. 

Benefits

• Lower upfront costs
• Can convert to an annual and perpertual license at any time
• Often used to finish out a budget year, where the licensee then purchases the following year
• No commitment
• Includes updates and upgrades

Yearly

License on an annual basis. 

Benefits

• No commitment
• Includes updates and upgrades
• Pricing locked-in for three years. No price increase for three years (two renewals)

Perpetual

Own your license perpetually

Benefits

• Lower long-term costs
• No price increase on software maintenance in the first two renewals
• Upgrades with Assurance, or choose when you want to purchase your upgrade